Terms and Conditions:

• All orders require a deposit of 50% of the cost of the item(s) ordered, with the balance plus shipping costs due prior to shipping.  We will e-mail or phone you when we are ready to ship.

• Cancellations forfeit costs incurred to the point of cancellation.  Otter Creek Log Furniture reserves the right to retain any or all of the deposit, depending upon the status of production at the time of cancellation.
• All pieces are "one-of-a-kind", and therefore exact duplications are not possible.  We do our utmost to match all components to obtain the best balance of rustic elegance, symmetry, and presentation.
• Cracks and checks are inherent in dried wood.  A live tree typically is composed of up to 30% water, and cannot be used prior to being thoroughly dried.  All wood cut by Otter Creek Log Furniture is dead-stand, and has dried naturally.  Because of the volume loss due to drying, trees will crack and check.  This is not considered a defect, and will not compromise the strength of the piece.  When constructed, we do our best to keep all cracks and checks out of the line of sight.
• Any piece that is structurally unsound will be repaired or replaced free of charge by Otter Creek Log Furniture.
• Your satisfaction is guaranteed.  If you are not satisfied, the item(s) may be returned, and the purchase price will be refunded.  Shipping and phone charges are not refundable.

Shipping:

• We will ship virtually anywhere, and provide an estimate at the time your order is placed.
• Shipping method is dependent upon the size and weight of the piece.  Typically smaller pieces will ship via UPS, and larger heavier pieces by motor freight.  Overseas shipping is done via ship or by air.
• Items damaged in shipment, not meeting your satisfaction, or structurally unsound can be returned, however, Otter Creek Log Furniture must authorize any return.

Pricing/Ordering:

• Prices indicated for pieces pictured on the web site are general to a point, simply because most orders are custom-priced.  We strive to create the look you desire. 
• To order, simply e-mail us, or phone us at (435)421-1238, or (435)438-5771.  Please provide us with your name, address, phone number or e-mail address.